Permission Required: Users with the Admin Profile, External Accountant, and Custom Profile can access this feature.
Regional Availability: Australia, India, Singapore, United States
Overview
When integrating MYOB with Volopay, you may encounter certain syncing errors that prevent the successful reconciliation or posting of transactions. Below are some of the most common errors, their causes, and recommended resolutions.
Common Errors & Their Root Causes
Error | What it means | How to fix it |
Invalid Contact | The vendor or customer referenced in the transaction could not be found. | Resync the vendors/customers from MYOB. |
Invalid Account | The GL account referenced does not exist or is inactive. | Ensure that the account exists and is active in MYOB before syncing. |
Tax Code Not Valid | The tax code used does not apply to the selected account/category. | Use a valid tax code appropriate to the account type in MYOB. |
Character Limit Exceeded | The notes, memo, or description field contains more characters than MYOB allows. | Shorten the text or split long memos into multiple line items if necessary. |
💡 Tip: Most errors are caused by mismatches between Volopay and Zoho settings. Double-check your setup, and if the issue continues, please contact our support team with the error message.