In case, your card is missing/stolen or you see any suspicious activity, simply freeze your card in just one click. Don't worry you can unfreeze it anytime you want.


On the web platform

1. Go to the ["Wallet"] tab on your Dashboard.

2. Navigate down and click on ["Freeze"] button available at the bottom of the card image

3. Finally, click on ["Confirm"] to freeze the card.

On the mobile app


Login to the Volopay mobile app. You will land directly on the ["Wallet"] tab.

Now, simply slide down and click on the ["Freeze"] button and it's done!



If you have any other questions, send us a message through chat, we'll be happy to help.

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