Warning: Blocking a card is irreversible i.e., you cannot unblock a card once blocked.
Using the web platform
- Go to the ["Wallet"] page on the Dashboard. Here you can see the option to freeze your card.
- Click on ["Freeze"] button and then press confirm to freeze your card. You can now see the 2 new options - ["Unfreeze"] and ["Block"] as shown:
- To continue blocking just click on ["Block"] option.
- Finally, click on ["Confirm"] to permanently block your card.
Using the mobile app
1. Login to Volopay mobile app. You will land to the ["Wallet"] page.
2. Slide down and click on the ["Block"] button.
3. Click on ["Confirm"] to permanently block your card.