In case of any suspicious activity, you can immediately freeze your virtual card in just one click. Don't worry you can unfreeze it anytime later.

Using the web platform

  1. Go the ["Virtual Cards"] tab on the Dashboard

  2. Click on the virtual card you need to freeze.

At the top right corner, you can see the ["Freeze"] icon as shown below:

Click on ["Freeze"] to deactivate your card temporarily or click on ["Block"] to deactivate it permanently.

Using the mobile app

- Login to the Volopay mobile app. You will land on the ["Wallet"] section.

  • Swipe right to view all the ["Virtual Cards"]. 

  • Tap on the card that you need to freeze, slide down and tap on ["Freeze card"] icon.

Finally, confirm to freeze the card. You can unfreeze the card by following the same steps and tapping the ["Unfreeze"] button.

If you have any other questions, send us a message through chat, we'll be happy to help.

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