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How do I freeze/unfreeze a virtual card?
How do I freeze/unfreeze a virtual card?
Prajakta Pawar avatar
Written by Prajakta Pawar
Updated over a week ago

In case of any suspicious activity, you can immediately freeze your virtual card in just one click. Don't worry you can unfreeze it anytime later.

Using the web platform

  1. Go the ["Virtual Cards"] tab on the Dashboard

  2. Click on the virtual card you need to freeze.

At the top right corner, you can see the ["Freeze"] icon as shown below:

Click on ["Freeze"] to deactivate your card temporarily or click on ["Block"] to deactivate it permanently.

Using the mobile app

- Login to the Volopay mobile app. You will land on the ["Wallet"] section.

  • Swipe right to view all the ["Virtual Cards"]. 

  • Tap on the card that you need to freeze, slide down and tap on ["Freeze card"] icon.

Finally, confirm to freeze the card.

Unfreezing the card

You can unfreeze the card by following the same steps and tapping the ["Unfreeze"] button.

Admin froze card

In the event that an admin freezes an employee's card, the employee can not unfreeze the card themselves. When the employee tries to unfreeze the card, they will see the name of the admin who froze the card when they hover over the unfreeze button.

In this case, the employee needs to reach out to an admin or dept manager to unfreeze the card.

Any admin can unfreeze the card, not just the admin who froze it.

When admin unfreezes the card, a notification is sent the cardholder.
Note: If a different admin is unfreezing the card, a notification will be sent to all admins, indicating that the card was unfrozen.

Employee froze card

In the event that an employee freezes their own card, they are able to unfreeze their card themself and continue making spends.

Note: We send an email notification on freezing and unfreezing of cards to affected users and the admins who initiated the action will receive notifications with all relevant details, including the name of the admin who took the action, the date and time of the incident

If you have any other questions, send us a message through chat, we'll be happy to help.

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