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How do I freeze/unfreeze a virtual card?
How do I freeze/unfreeze a virtual card?
Prajakta Pawar avatar
Written by Prajakta Pawar
Updated over a week ago

In case of any suspicious activity, you have the ability to quickly freeze your virtual card with just one click. Rest assured, you can unfreeze it later as needed.

Using the web platform:

  1. Go to the "Virtual Cards" tab on the Dashboard.

  2. Click on the virtual card you wish to freeze.

  3. At the top right corner, you will find the "Freeze" icon. Click on it to deactivate your card temporarily. Alternatively, you can click on "Block" to deactivate it permanently.

Click on ["Freeze"] to deactivate your card temporarily or click on ["Block"] to deactivate it permanently.

Using the mobile app:

  1. Log in to the Volopay mobile app and access the "Wallet" section.

  2. Swipe right to view all your "Virtual Cards."

  • Tap on the card that you need to freeze, slide down and tap on ["Freeze card"] icon.

Finally, confirm to freeze the card.

Unfreezing the card

To unfreeze the card, follow the same steps and tap the "Unfreeze" button.

Admin froze card:

If an admin freezes an employee's card, the employee cannot unfreeze it themselves. In such cases, the employee needs to contact an admin or department manager to unfreeze the card. Any admin can unfreeze the card, not just the one who froze it. When an admin unfreezes the card, a notification is sent to the cardholder.

Employee froze card:

If an employee freezes their own card, they have the authority to unfreeze it themselves and continue using the card for transactions.

Note: We send an email notification on freezing and unfreezing of cards to affected users and the admins who initiated the action will receive notifications with all relevant details, including the name of the admin who took the action, the date and time of the incident

Please note that there may be updates on this topic from the time of publishing. We recommend reaching out to your account manager, or drop us a chat message, to clarify your concerns. Thank you!

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