In case of any suspicious activity, you can immediately freeze your virtual card in just one click. Don't worry you can unfreeze it anytime later.

At the top right corner, you can see the ["Freeze"] icon as shown below:

Click on ["Freeze"] to deactivate your card temporarily or click on ["Block"] to deactivate it permanently.

- Login to the Volopay mobile app. You will land on the ["Wallet"] section.

Finally, confirm to freeze the card.

You can unfreeze the card by following the same steps and tapping the ["Unfreeze"] button.

In the event that an admin freezes an employee's card, the employee can not unfreeze the card themselves. When the employee tries to unfreeze the card, they will see the name of the admin who froze the card when they hover over the unfreeze button.

In this case, the employee needs to reach out to an admin or dept manager to unfreeze the card.

Any admin can unfreeze the card, not just the admin who froze it.

When admin unfreezes the card, a notification is sent the cardholder.
Note: If a different admin is unfreezing the card, a notification will be sent to all admins, indicating that the card was unfrozen.

In the event that an employee freezes their own card, they are able to unfreeze their card themself and continue making spends.

Note: We send an email notification on freezing and unfreezing of cards to affected users and the admins who initiated the action will receive notifications with all relevant details, including the name of the admin who took the action, the date and time of the incident


If you have any other questions, send us a message through chat, we'll be happy to help.