Skip to main content
Resetting PIN of a physical card
Prajakta Pawar avatar
Written by Prajakta Pawar
Updated over a week ago

A good practice is to change the pin of your card from time to time. Also, in case you feel that your pin is revealed to someone you don't trust, you can immediately change it by following these simple steps:

Using web platform

1. Go the "Cards" tab on your left pane.

2. Click on "Your Cards" tab and choose physical card.

3. At the bottom, you can see the "Generate a new Pin" option.

- Now, click on the "Generate a new Pin" option, a window appears to reset the pin as shown below:

This feature is not available for AU customers.

Enter the new 6-digit pin, re-enter to confirm and press ["Generate a new Pin"] button and it's done!

Using the mobile app

1. Login to Volopay mobile app. You will land to the ["Wallet"] page.

2. Slide down and click on the "Reset pin" button.

3. Press "Confirm" and enter the new 6-digit pin twice and it's done!

"Please note that there may be updates on this topic from the time of publishing. We recommend reaching out to your account manager, or drop us a chat message, to clarify your concerns. Thank you!"

If you have any other questions, send us a message through chat, we'll be happy to help.

Did this answer your question?