A good practice is to change the pin of your card from time to time. Also, in case you feel that your pin is revealed to someone you don't trust, you can immediately change it by following these simple steps:

Using web platform

- Go the ["Wallet"] tab on your Dashboard. At the bottom, you can see the ["Pin Reset"] button.

- Now, click on the ["Pin Reset"] button, a window appears to reset the pin as shown:

Enter the new 4-digit pin, re-enter to confirm and press ["Reset"] button and it's done!



Using the mobile app

1. Login to Volopay mobile app. You will land to the ["Wallet"] page.

2. Slide down and click on the ["Reset pin"] button.


3. Press ["Confirm"] and enter the new 4-digit pin twice and it's done!



If you have any other questions, send us a message through chat, we'll be happy to help.

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