To view why your card was declined, please navigate to the My Volopay > Expenses section. From there, click the Declines subsection tab and check the Decline Reason column to understand why your card payment was declined.
If you don't see the declined transaction in Volopay dashboard, the vendor or merchant is declining the transaction. Please contact the vendor or merchant directly to resolve this.
We understand that receiving a message that your card payment has been declined can be frustrating and inconvenient. Below are some common reasons for card declines and steps you can take to address them.
To view your declined transactions:
As a Manager or Admin: You can view all declined transactions as the company (admin) or team level (card manager) in the Card module > Expenses > Declines subsection. Additionally, you can export the data to a CSV for further analysis.
As a Cardholder: You can view your declines from My Volopay > Expenses > Declines subsection.
Please contact our dedicated Support Team @ [email protected] if you have further questions or need assistance. We're committed to helping you resolve any issues and ensure a smooth experience with Volopay.