Permission Required: There is a separate step for Admin Profile and Member-only Profile.
Regional Availability: Australia, India, Indonesia, Singapore, United States
Overview
This guide provides a comprehensive approach to understanding and resolving declined card transactions within Volopay, This article outlines the steps for both Admin Profiles and Member-only Profiles to view declined transactions, the general reasons for card declines, and the actions users can take to address these issues.
General Steps
To view why your card was declined, please navigate to the My Volopay > Expenses section. From there, click the Declines subsection tab and check the Decline Reason column to understand why your card payment was declined.
Note: If you don't see the declined transaction in Volopay dashboard, the vendor or merchant may still be in the process of declining the transaction. Please contact the vendor or merchant directly to resolve this.
To view your declined transactions:
As a Manager or Admin
You can view all declined transactions as the company (admin) or team level (card manager) in the Card module > Expenses > Declines subsection. Additionally, you can export the data to a CSV for further analysis.
As a Cardholder
You can view your declines from My Volopay > Expenses > Declines subsection.
Note: Please contact our dedicated Support Team at [email protected] if you have further questions or need assistance. We're committed to helping you resolve any issues and ensure a smooth experience with Volopay.