Permission Required: Users with the Admin Profile, Expense Reviewer can access this feature.
Regional Availability: Australia, India, Indonesia, Singapore, United States
Overview
Transactions can be flagged manually or automatically based on rules set by reviewers or admins. They typically fall into three categories: Out-of-policy (policy violations), Accidental charges (personal expenses mistakenly charged), and Fraudulent transactions (unrecognized charges). Volopay makes it easy to correct these issues. Employees who use their corporate card for personal expenses can flag the transaction with a note through the Volopay dashboard.
Requesting repayment against a flag transaction
When a reviewer requests repayment for a flagged transaction that was not intended to be a corporate expense, they can initiate the repayment request directly from the expense slider. An email notification is then sent to the employee, notifying them of the flagged transaction and the requested repayment.
Steps to Request a Repayment :
Access the Volopay dashboard.
Navigate to the "Cards" section and select the "Needs Review" tab.
Locate the transaction you want to flag, click on the three dots to the right, and select "Flag."
Scroll down, enable the "Request Repayment" toggle, and then flag the transaction.