Permission Required: All users have access to this feature.
Regional Availability: Australia, India, Singapore, United States
Overview
Ensuring the security of your account is our top priority. This section is dedicated to helping you understand and enhance the security of your account, safeguarding your personal information from unauthorized access.
Account Lock Specific reasons & auto recovery
The account is locked after four incorrect login attempts. This also applies if a user tries to resend the OTP more than four times. The user can reset their password to regain access to the system.
An account locked due to 60 days of inactivity can be reactivated by resetting the password.
An account frozen by an admin from the user’s profile settings cannot be accessed by the user until the admin unfreezes it.
If an account is unfrozen by an admin, the user must reset their password to regain access.
How to Reset the Password for your Volopay Account
Step 1: Attempt to Log In
Go to the Volopay login page.
Enter your email address and password.
Click “Login.”
You’ll see a message indicating that your account has been temporarily locked.
Step 2: Reset Your Password
Click on “Reset password.”
A notification will prompt you to check your email. You’ll receive a message containing a unique identifier code and a link specific to your request.
Open the email and click the password reset link provided.
On the reset page, create a new password:
Make sure it meets the required password criteria.
Do not reuse any of your last three passwords, or the reset will fail.
Click “Reset Password.”
Step 3: Complete Two-Factor Authentication (2FA)
After resetting your password, you’ll be prompted for 2FA verification.
Check your selected multi-factor authentication method:
SMS (phone number)
Email also with a unique identifier to ensure the OTP request is correct, sample email as shown below:
Google Authenticator
Retrieve the six-digit OTP (One-Time Password).
Enter the OTP to proceed.
Step 4: Log In With Your New Credentials
Go back to the login page.
Enter your email address and your new password.
Enter the latest OTP from your chosen 2FA method.
You’ll now regain access to your Volopay account.
User Sessions & Login Limits
A maximum of two sessions per user is allowed: one web and one mobile session. If a user attempts to log in a second time, they will be prompted with an option to log out of the other device and continue the session on the current device.
After 30 minutes of inactivity on the platform, the user will be automatically logged out unless they return and click “Continue Session” within 60 seconds.
Note for IN Clients: Login Security Features
Email Alerts: After 3 failed login attempts, you’ll receive an email with the subject: "Important: Unsuccessful Login Attempt on Your Volopay Account."
Password Reset Lock: After 4 failed attempts, the reset password option is disabled for 30 minutes.
Auto-Logout: You’ll be logged out after 10 minutes of inactivity. Re-login is required to continue.
Password Validity
Users will now be required to reset their password every 6 months from the date of their last password change.
If the password is not updated within 6 months, users will be prompted to reset it when they log-in using their password
A clear prompt will be shown: "Password expired – To keep your Volopay account secure, we require you to reset password every 6 months."
Note: Logging in via google does not trigger the prompt.
Optimized Login & Onboarding for Mobile Browsers
A fully responsive login flow with Google sign-in and email support—now mobile-friendly.
An upgraded onboarding journey designed for mobile screens, making it easy to complete KYC and account setup from your phone.,
Improved field responsiveness, better input validation, and seamless navigation across onboarding steps.
Whether you're logging in or setting up your account, the mobile browser experience now feels just right.