Permission Required: All users have access to this feature.
Overview
Ensuring the security of your account is our top priority. This section is dedicated to helping you understand and enhance the security of your account, safeguarding your personal information from unauthorized access.
Account Lock Specific reasons & auto recovery
The account is locked after four incorrect login attempts. This also applies if a user tries to resend the OTP more than four times. The user can reset their password to regain access to the system.
An account locked due to 60 days of inactivity can be reactivated by resetting the password.
An account frozen by an admin from the user’s profile settings cannot be accessed by the user until the admin unfreezes it.
If an account is unfrozen by an admin, the user must reset their password to regain access.
User Sessions & Login Limits
A maximum of two sessions per user is allowed: one web and one mobile session. If a user attempts to log in a second time, they will be prompted with an option to log out of the other device and continue the session on the current device.
After 30 minutes of inactivity on the platform, the user will be automatically logged out unless they return and click “Continue Session” within 60 seconds.