Permission Required: All Users can access this feature except External Accountant
Regional Availability: Australia, India, Singapore
Overview
Each employee is eligible to have only one physical card at a time. Volopay can ship a physical card to any domestic address, with applicable charges as stated below:
Australia | Members can order one card for themselves, with a fee of 4 AUD per month per user. |
India | Members can order one personalized physical card for themselves, with a charge of 500 INR per user, which will be automatically added to the end-of-month invoice. |
Singapore | Members can order one card for themselves, with a charge of 5 SGD applied when the order is made.
International shipping is available with charges determined by the destination country. |
How to Order Physical Card
Step 1: To obtain a physical card, open your Volopay account and navigate to the My Volopay section, then selecting Physical Cards. From there, click on the 'Order' button located in top right corner. You will be prompted to provide the necessary details for the card order.
Step 2: Click on the Order Card button to open the order card form.
Step 3: Enter the delivery address details and click Continue to proceed to the review form.
Step 4: Review the entered details, including the delivery address. In this step you can also see the list of people who will need to approve the request.
Step 5: Once all set click "Submit" and wait for approval if an approval policy is in place.
Note: Once the card request receives approval from the admins or department managers, please expect the card to be delivered within 7 to 10 business days at the provided address.
To monitor the card delivery, kindly reach out to specific region's support mail, through [email protected] or through website chat and look for this icon 