Freezing cards
Freezing cards gives you security and control. Any transactions attempted on a frozen card will be automatically declined. Cards can be unfreeze at any time.
As a Cardholder
To freeze your own Volopay virtual card:
Go to My Volopay
Navigate to the physical card section,
On the physical card widget, on the right hand side you will see the "Freeze" button
Click on the freeze button.
Unfreeze the card at anytime by following the same navigation steps and clicking Unfreeze.
As an Admin or Card Manager
Admins and Card Managers have the power to freeze cards assigned to other users. If a card is frozen by an Admin or Manager, only they or someone with a higher role can unfreeze it. To unfreeze a teammate's Volopay card:
Go to Cards Module > Physical card section or People section
Search for the card or user to wish to freeze a card(s) for
Click on the Freeze button at the top of the card slider.
Unfreeze the card at anytime by following the same navigation steps and clicking Unfreeze.
Blocking cards
You can permanently block physical card at any time in Volopay dashboard.
Once a card is blocked, the card will be declined for any attempted transactions. Refunds will still be processed. The card and its activity can still be viewed by visiting the Blocked section on physical card page. All previous transactions on the card will remain accessible in the transaction history.
Physical cards can be blocked, and this action is irreversible. Here's how to block a virtual card:
Click on the physical card you intend to block
First freeze the card, to enable to block button.
Click on the Block button at the top of the card slider.
Admins and Card Managers have the power to block cards assigned to other users.