A personalized physical card is pre assigned to the cardholder, preventing activation by any other individual. Additionally, the cardholder's name is printed on the personalized physical card for identification purposes.

If you're an admin or card manager, you can order a physical card for yourself or your team by following these steps:

Step 1: Navigate to the cards window and proceed to the physical card page.

Step 2: Locate the Order button on the right side of the virtual card page.

Step 3: Click on the Order button. Choose whether to order cards in bulk for the company or order a personalized card for an individual. For this guide, select the option to order a personalized card.

Step 4: Select the user for whom the card is being ordered. This could be the admin or another employee.

Step 5: Enter the delivery address for the physical card.

Step 6: Click Continue to review the delivery details and see if approval is needed before submitting the physical card request.

Step 8: Wait for the approver to approve the request. The physical card will arrive within seven to ten business days. Upon receiving the card, activate the card from the platform to start using it.

If you need to reorder a physical card, you can easily do so via our dashboard directly. However, if you need to reorder a second time, please note you'll need to reach out to our customer experience (support team) for assistance. Once a second physical card is issued and activated, the original physical card shall be blocked.

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