Permission Required: Users with the Admin Profile, Payment Initiator and Custom Profile can access this feature
Regional Availability: Australia, India, Indonesia, Singapore, United States
Overview
Occasionally, bill payments may fail due to various issues such as network errors, incorrect bank details, or processing errors. Volopay provides a simple method to quickly retry these payments, ensuring your financial operations remain seamless and your vendors are paid on time.
How to Retry a Failed Payment:
Navigate to the Bill Pay Module: Start by accessing the Bill Pay section from your Volopay dashboard.
Access the Payments Section: Click on the 'Payments' tab to view all transactions.
Locate Failed Payments: Filter or scroll to find the payments marked as 'Failed.'
Retry the Payment: Next to each failed payment, you'll find the 'Retry Payment' option. Clicking this will initiate the process to resend the funds.
Retry Payment with Change Payment Method (India Market Only)
Users now have two options for handling failed payments:
Retry Payment CTA : Retriggers the failed payment using the same payment method.
Payment Method field (failed payment) : Users can edit the payment method before selecting Retry Payment, allowing the retried payment to use a different payment method.
