Permission Required: Users with the Admin Profile, Payment Initiator and Custom Profile can access this feature
Regional Availability: Australia, India, Indonesia, Singapore, United States
Overview
Occasionally, bill payments may fail due to various issues such as network errors, incorrect bank details, or processing errors. Volopay provides a simple method to quickly retry these payments, ensuring your financial operations remain seamless and your vendors are paid on time.
How to Retry a Failed Payment:
Navigate to the Bill Pay Module: Start by accessing the Bill Pay section from your Volopay dashboard.
Access the Payments Section: Click on the 'Payments' tab to view all transactions.
Locate Failed Payments: Filter or scroll to find the payments marked as 'Failed.'
Retry the Payment: Next to each failed payment, you'll find the 'Retry Payment' option. Clicking this will initiate the process to resend the funds.
